Work Experience
Illinois Institute of Technology
Information Technology and Management Student Worker
Chicago, IL
January 2023 - Present
- Designed a visual course mapping system that helped faculty identify inactive courses and streamline the curriculum
- Managed the department phone and shared inbox, providing timely support for faculty, staff, and students
- Supervised walk-in students and facilitated connections with appropriate faculty and staff
- Coordinated and optimized office hour schedules for 20+ teaching assistants to improve academic support
- Created weekly newsletters via Constant Contact, reaching 1,000+ recipients
Swanson Martin & Bell LLP
IT Intern
Chicago, IL
July 2025 - August 2025
- Imaged and configured 150+ newly purchased computers, ensuring full driver and software setup
- Repaired and replaced computer hardware components to restore functionality
- Tracked and organized equipment inventory while updating asset management records
Chicago Metropolitan Agency for Planning
IT Intern
Chicago, IL
June 2025 - August 2025
- Resolved 20+ help desk tickets weekly for hardware, software, and network issues
- Maintained IT inventory and asset records, ensuring accuracy and accountability
- Created and deployed phishing campaigns to 150+ employees using KnowBe4
- Developed and deployed OS images and enterprise patch management processes with ManageEngine Endpoint Central, enhancing endpoint reliability